Clear advice, real outcomes for online retail businesses

A strategist, adviser, and coach applying intuition and insight - we bring structure, clarity, and momentum to brands ready to scale.

Services

Strategy & Planning

Get clear on where you’re going and how to get there.

  • Strategic roadmaps

  • Business model and offer clarity

  • Digital growth planning

Digital Operations

Fix the back end so the front end can thrive.

  • Platform and tech stack advice

  • Process and systems design

  • Tools to support scale

Marketing that Converts

Simple, effective marketing that supports sustainable growth.

  • Customer journey and lifecycle planning

  • Channel and campaign strategy

  • Performance and retention frameworks

Advisory & Coaching

A sounding board and partner as you grow.

  • Monthly strategic sessions

  • Decision support

  • Leadership coaching

Purpose & Values

To help retail businesses grow in a way that’s smart, sustainable, and aligned with what really matters.

What We Stand For

  • Clarity over Complexity – We simplify, focus, and cut through noise.

  • Commercial Integrity – Our advice is always grounded in business outcomes.

  • Collaboration – We work with, not just for, our clients.

  • Progress, not Perfection – We focus on momentum and real-world improvements.

  • Sustainability – Growth should be good for people, business, and the long term.

We believe strong retail brands are built on clear thinking, steady execution, and honest relationships.

About

Haych is led by Jarrod Heathcote, a strategist and digital consultant with over 15 years of experience helping retail brands navigate change, make smarter decisions, and grow with confidence.

With a commercial mindset and a grounded, practical approach, Haych brings together strategic thinking, operational clarity, and marketing that actually works. We understand the pressures and opportunities facing online retailers today - and we help turn complexity into action.

Based in South West Victoria, we work with retailers across Australia who are ready to take the next step, without the jargon, hype, or agency fluff.

Who We Work With We partner with founder-led retailers, digital brand builders, and small to mid-sized teams looking for practical, commercially-minded support.

How We Work We start with clarity — understanding your goals, challenges, and context. Then we work alongside you to design focused strategies, streamline operations, and build marketing that performs.

We can help

If you're a retail brand or online business facing one of these challenges, you're in the right place:

  • You've hit a growth ceiling and need clear strategic direction.

  • Your operations are holding back your marketing and customer experience.

  • You're spending on marketing but unsure what's working.

  • You need a trusted adviser to support decision-making and planning.

  • You're preparing for scale but want to avoid chaos.

Where We Add Value

We work best with founders, marketing leads, and eCommerce managers who want to:

  • Align their team around a clear plan.

  • Choose the right tools, systems, and partners.

  • Build campaigns that actually convert.

  • Improve customer retention and LTV.

  • Bring order and visibility to messy digital operations.

If that sounds like you, let’s talk.

Contact Us

Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!