Independent Ecommerce Advisory

Make your next ecommerce
decision with a clearer view.

Haych helps ecommerce founders and leadership teams see what’s really driving performance - and decide what to do next. Work directly with Jarrod Heathcote to bring trading, margin, marketing and operations into one clear picture, then turn the findings into practical priorities.

Independent advice, shaped around your business. No platforms or marketing services to sell - just a clear view of what’s working, what isn’t and where to focus.

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When growth gets complex

More activity isn’t always more progress.

When sales, margin, marketing, customer experience and operations pull in different directions, it can be hard to see what deserves attention first. Haych helps bring the commercial picture together so you can decide where to focus, what to invest in and what can wait.

  • Growth has become harder to explain.

  • Margin pressure is shaping every choice.

  • Customer value and retention need a better lens.

  • A commercial, investment or AI decision needs grounding.

  • Technology or agency accountability is clouding the picture.

Ways to work together

Start with the support you need.

The monthly review is a focused standalone offer. The diagnostic, growth plan and advisory provide a deeper path when the business question calls for it.

Step 1
First step

Diagnostic

A focused review of performance, priorities, constraints and opportunities.

Light: Complimentary
Full: $3,000 + GST (one-off)

Ask about a diagnostic →

Step 2
Follows a full diagnostic

Growth plan

A commercially grounded roadmap, including budgets, sequence and next actions.

$4,000 + GST (one-off)

Discuss a growth plan →

Step 3
Follows a growth plan

Coaching & Advisory

Ongoing support to put the plan into action, measure progress and work through decisions as they arise.

$2,000 + GST / month

Discuss advisory →

Standalone offer

Monthly Ecommerce Trade Review

A monthly independent read on your trading, translated into clear actions for your team.

$1,000 + GST / month

  • $1,000 + GST per month

  • One Shopify store and agreed data sources

  • Trading scorecard and concise analysis

  • Up to three priority actions and one brief to help delegate the top action

Ask about the monthly review →

The service sequence: a growth plan follows a full diagnostic; ongoing advisory follows a growth plan. The monthly review can be taken on its own.

The approach

A simple method for moving through a complicated situation.

Enough structure to make the work useful. Enough room for the real context.

01

Listen properly.

Get beyond the surface issue. Map the commercial context, operating reality and decisions already in motion.

Output: a shared picture of what is really happening.

02

Make sense of it.

Sort the signals, name the trade-offs and identify the question that will unlock the next decision.

Output: a focused point of view and a practical priority.

03

Move with confidence.

Turn the priority into clear action, with the right conversation, sequence and accountability around it.

Output: a route forward that people can use.

Leadership experience

An operator's perspective, built where the work happens.

Jarrod brings hands-on ecommerce and retail leadership experience from Cotton On Group, Catch/Wesfarmers and Patagonia Australia. At Haych, he works directly with you - leading the analysis, recommendations and advice from first conversation through to next steps.


Independent advice: Haych may consider Shopify, Meta Advertising, Google Ads, Google Analytics and Klaviyo, but does not sell or manage those services.

FAQ

Questions worth answering upfront.

  • Haych works with founders and leadership teams in retail and ecommerce. The common thread is a meaningful decision where a clearer commercial and operational view would help.

  • Haych provides independent analysis and advice. It does not sell or manage platforms or marketing services.

  • Yes. Jarrod leads the analysis, recommendations and advisory work.

  • The first conversation is exploratory and complimentary. It is a chance to understand the situation, identify the priority question and decide whether deeper support would help.

  • The Monthly Ecommerce Trade Review is $1,000 + GST per month. The light diagnostic is complimentary.

A useful first step

Start with a light diagnostic.

The first conversation is exploratory. No pitch. No pressure. Just a practical view of the situation and whether Haych is the right fit.

01‍
Clarity on the situation.

02‍
The priority question worth answering.

03‍
A decision about whether deeper support would help.